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120-day Free and Simple Returns
We realize that it is not always easy to order garments online, and you are not the only one feeling reluctant about what the product will actually look like once in your hands.
This is why Gaia & Dubos offers a satisfaction guarantee on all its products. If you aren’t fully satisfied, you have 120 days (that’s right, 4 whole months!) after the date of purchase to return your items free of charge for an exchange or a full refund.
This is how much we believe in our products quality!
We know that purchasing garments online can be terrifying since it is not possible to try them on first.
Thus, we offer a size guarantee on every Gaia & Dubos garment. If you aren’t fully satisfied with the size of your items, you have 120 days (that’s right, 4 whole months!) after the date of purchase to exchange them free of charge for the size of your choice.
Lifetime Seam Guarantee
Every seam on Gaia & Dubos products is lifetime guaranteed. You only need to send them back to us and we will fix them for you for free!
Terms & Conditions
- From the date of purchase, you have 120 days to return your products for an exchange or a full refund. Items returned for an exchange or a refund must be received by Gaia & Dubos within 120 days following the date of purchase.
- Items returned for an exchange or a refund must not have been worn, soiled, washed, or altered in any way.
- The paperboard tag must be attached to the products returned for an exchange or a refund.
- Items returned for an exchange must be received by Gaia & Dubos before any new items can be sent.
- Items returned for a refund must be received by Gaia & Dubos in order to process the refund.
- Customers do NOT incur shipping fees for exchanges, returns and repairs within 120 days after the date of purchase. After 120 days, shipping fees are at the customer’s expense.
- The size guarantee does not include adjustments and alterations. Only the standard sizes offered by Gaia & Dubos are covered by the guarantee (available sizes: 0-18 or XS-XL).
- If no standard size offered by Gaia & Dubos suits your needs, you can obtain a full refund within 120 days after the date of purchase.
- Only the breakages related to the seams themselves are covered by the repair guarantee. The seams covered by the guarantee are the assembly seams, topstitches and understitches completed by Gaia & Dubos’s team.
- Button stitches are not covered by the guarantee. We provide a repair kit with a spare button with every garment that comprises buttons and we offer a free course to learn to sew them back on. Watch the course here.
- Breakages in the fabrics are not covered by the guarantee.
- Any other breakage (hole, tear, stain, discolouration) is not covered by the guarantee.
- Incidents related to inadequate maintenance of the products are not covered by the guarantee. We highly recommend that you follow the care instructions provided with the garment for extended durability.
Contact us at firstname.lastname@example.org with your request and we will let you know how to proceed.