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Shipping and Returns
120-day Free and simple Returns
For all orders over $150:
- Shipping is free everywhere in Canada
- Shipping is offered at a $10 flat rate for orders shipped outside Canada
For orders under $150, shipping fees will be calculated at checkout according to your order and location.
Please note that custom clearance fees could be charged at the reception of the package for orders shipped outside Canada.
Estimated Shipping Times
Since we produce almost exclusively on demand, delivery time may vary according to the demand we receive. You can expect to receive your package 2 to 4 weeks after your order was placed.
Our products are handmade exclusively for you by skilled artisans. Production can therefore take a little longer!
120-day Free Returns
You will not pay any delivering fees for returns within 120 days of the date of purchase. A return label is provided for free with every order. Write us at firstname.lastname@example.org to receive it by email.
You will be able to print it and mail your package right away!
Return and Exchange Policy
- From the date of purchase, you have 120 days to return your products for an exchange or a full refund. Items returned for an exchange or a refund must be received by Gaia & Dubos within 120 days following the date of purchase.
- Items returned for an exchange or a refund must not have been worn, soiled, washed, or altered in any way.
- The paperboard tag must be attached to the products returned for an exchange or a refund.
- Items returned for an exchange must be received by Gaia & Dubos before any new items can be sent.
- Items returned for a refund must be received by Gaia & Dubos in order to process the refund.
- Customers do not incur shipping fees for exchanges, returns and repairs within 120 days after the date of purchase. After 120 days, shipping fees are at the customer’s expense.