You get 120 days after the date of purchase to get a return or an exchange. A downloadable return label is provided for free with every order.

To get a refund or an exchange

Fill out  this form to download you pre-paid Canada post return label.

Return and Exchange Policy

1. From the date of purchase, you have 120 days to return your products for an exchange or a full refund. Items returned for an exchange or a refund must be received by Gaia & Dubos within 120 days following the date of purchase.
2. Any shipping fee you may have paid for your order is not refundable.
3. Items returned for an exchange or a refund must not have been worn, soiled, washed, or altered in any way.
4. Items returned for an exchange must be received by Gaia & Dubos before any new items can be sent.
5. Items returned for a refund must be received by Gaia & Dubos in order to process the refund.
6. Customers do not incur shipping fees for exchanges, returns and repairs within 120 days after the date of purchase. After 120 days, shipping fees are at the customer’s expense.

Shipping 

For all orders over $150, shipping is free in Canada.

For orders under $150 or outside Canada, shipping fees will be calculated at checkout according to your order and location.

Please note that custom clearance fees could be charged at the reception of the package for orders shipped outside Canada.

Estimated Shipping Times

IN STOCK ITEMS - Your order will ship at the latest the Wednesday following the date of purchase. Shipping times may vary depending on the season, your location or the delivery mode you selected.

PRE-ORDER ITEMS - Some of our products are made available to you as part of a pre-sale. Shipping times vary. The exact shipping turnaround times are indicated under the "Pre-order" button on each of the pre-order product. If the standard "Add to cart" button shows on a product page, it means we have it in stock and will ship within days.

Our guarantees

For any questions, write us at  info@gaiaetdubos.com, or visit our FAQs page to learn more about shipping and our guarantees.